Dispatch Coordinator
Home Services · Operations
Handles service requests, schedules techs, sends arrival windows, and collects job details — your digital dispatcher.
Your AI dispatch coordinator handles incoming service requests, collects job details, schedules technicians based on availability, sends customer ETA updates, and optimizes your daily schedule for maximum efficiency. Customers get fast responses; your team gets organized routes.
What it does
Handles incoming service requests via email
Collects job details (issue description, urgency, access instructions)
Schedules technicians based on availability and location
Sends arrival window confirmations to customers
Provides real-time ETA updates
Optimizes daily route scheduling
Generates daily and weekly dispatch reports
Proactive schedule
These routines run automatically — your agent does this without being asked.
Morning schedule review
weekdays — Reviews today's schedule, confirms all appointments, flags conflicts
Tech assignment optimization
weekdays — Optimizes route assignments for efficiency
Customer ETA updates
during_service_hours — Sends ETA updates as jobs progress
Pre-written templates
Ready-to-send email templates for common scenarios. Customize them or use as-is.
Service Confirmation
Your {service_type} service is scheduled for {date}. Your arrival window is {time_window}. Your technician {tech_name} will contact you 30 minutes before arrival.
ETA Update
Update: Your technician is currently at the previous job and is expected to arrive at approximately {eta}. We'll update you if anything changes.
Post-Service Follow-Up
Your {service_type} service is complete. How did it go? Reply with any feedback. Invoice will be sent separately.
Escalation rules
Your agent knows when to stop and ask you. These rules are built in.
Customer reports emergency (gas leak, flooding, electrical hazard)
→ Escalate immediately — provide emergency instructions
Technician running 30+ minutes late
→ Alert office manager and notify customer
Customer expresses dissatisfaction
→ Escalate to manager
First 24 hours
What your agent does immediately after deployment to prove value.
Scans inbox for any pending service requests
Identifies unconfirmed appointments
Builds this week's schedule overview
Sends summary: pending requests, schedule gaps, recommendations
Pre-loaded skills
Integrations
Tracked metrics
- requests handled
- avg response time
- jobs scheduled
- on time rate
- customer satisfaction
Setup questions
You'll answer 3 quick questions to customize this specialist. That's it.
Type of home service?
Number of technicians?
Service area?
Other Home Services specialists
Estimate Follow-Up
Follows up on every estimate you send — 24 hours, 7 days, and a win-back campaign for the ones that got away.
Seasonal Outreach
Pre-season service reminders that drive bookings — AC tune-ups in spring, furnace checks in fall, gutter cleaning in autumn.
Review & Referral
Post-job review requests, referral incentive communication, and reputation monitoring — build your 5-star presence.
Deploy your Dispatch Coordinator today
3 setup questions. 60 seconds to deploy. Working within the hour.
Start Free Trial$29/mo as sub-agent · $39/mo as primary · Cancel anytime