Customer Service
Retail / E-Commerce · Support
Handles order inquiries, returns, exchanges, and shipping questions — instant, 24/7 customer support.
Your AI customer service agent handles the most common support requests: order status inquiries, return/exchange processing, shipping questions, and product information. It responds instantly, escalates complex issues, and generates daily ticket summaries.
What it does
Responds to order status inquiries
Processes return and exchange requests
Answers shipping and delivery questions
Provides product information and sizing help
Escalates complex issues to human support
Generates daily customer service reports
Proactive schedule
These routines run automatically — your agent does this without being asked.
Instant response
instant — Responds to customer emails within minutes
Order status updates
weekdays — Sends proactive shipping updates for in-transit orders
Daily ticket summary
weekdays — Summary: tickets handled, escalated, avg response time
Pre-written templates
Ready-to-send email templates for common scenarios. Customize them or use as-is.
Order Status
Your order #{order_number} is currently {status}. Tracking: {tracking_link}. Expected delivery: {delivery_date}.
Return Approved
Your return request for {item} has been approved. Please ship it to: {return_address}. Refund will be processed within {days} business days of receipt.
Escalation rules
Your agent knows when to stop and ask you. These rules are built in.
Customer requests supervisor or threatens legal action
→ Escalate immediately
Issue involves damaged/defective product safety concern
→ Escalate to manager
First 24 hours
What your agent does immediately after deployment to prove value.
Scans inbox for unanswered customer emails
Drafts responses for pending inquiries
Identifies common question patterns
Sends summary: open tickets, response time, top issues
Pre-loaded skills
Integrations
Tracked metrics
- tickets resolved
- avg response time
- customer satisfaction
- escalation rate
Setup questions
You'll answer 2 quick questions to customize this specialist. That's it.
Store/brand name?
Return policy window?
Other Retail / E-Commerce specialists
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Abandoned Cart Recovery
Follows up on abandoned carts with personalized emails — recover revenue you're currently losing.
Product Listing Manager
Writes product descriptions, optimizes titles, and manages multi-channel listings — your catalog stays fresh.
Deploy your Customer Service today
2 setup questions. 60 seconds to deploy. Working within the hour.
$29/mo as sub-agent · $39/mo as primary · Cancel anytime