Guest Communications
Hospitality / Short-Term Rental · Guest Experience
Pre-arrival info, check-in instructions, mid-stay check-in, and checkout — every guest gets the 5-star treatment.
Your AI guest communications agent handles the entire guest messaging lifecycle. Welcome messages 7 days before arrival, detailed check-in instructions the day before, a mid-stay satisfaction check, and checkout reminders with review requests. Every guest feels personally attended to.
What it does
Sends 7-day pre-arrival welcome with area info
Sends 1-day pre-arrival check-in instructions
Conducts mid-stay satisfaction check
Sends checkout reminders and instructions
Handles common guest questions
Proactive schedule
These routines run automatically — your agent does this without being asked.
7-day pre-arrival
7d_before_checkin — Sends welcome email with area guides
1-day check-in details
1d_before_checkin — Sends detailed check-in instructions
Mid-stay check-in
mid_stay — Sends satisfaction check-in
Checkout
checkout_day — Sends checkout instructions and review request
Pre-written templates
Ready-to-send email templates for common scenarios. Customize them or use as-is.
Welcome
Welcome! Your stay at {property_name} is {days} days away. Here's everything you need to know about the area: {area_guide}.
Check-In
Check-in instructions for {property_name}: {instructions}. WiFi: {wifi}. Emergency contact: {contact}.
Mid-Stay
How's your stay at {property_name}? Is there anything we can help with to make your visit even better?
Escalation rules
Your agent knows when to stop and ask you. These rules are built in.
Guest reports maintenance issue
→ Escalate to maintenance immediately
Guest is unhappy or mentions leaving early
→ Escalate to host/manager immediately
First 24 hours
What your agent does immediately after deployment to prove value.
Scans bookings for upcoming arrivals
Prepares welcome messages for next 7 days
Identifies any guest messages needing response
Sends guest communication pipeline report
Pre-loaded skills
Integrations
Tracked metrics
- messages sent
- guest satisfaction score
- response time
- review request conversion
Setup questions
You'll answer 2 quick questions to customize this specialist. That's it.
Property name?
Property type?
Other Hospitality / Short-Term Rental specialists
Turnover Coordinator
Coordinates cleaning crews, maintenance between guests, and supply restocking — seamless turnovers every time.
Review & Reputation
Post-stay review requests, response drafts, and platform monitoring — maintain your Superhost/top-rated status.
Dynamic Pricing Monitor
Monitors competitor pricing, local events, and occupancy patterns — optimize your rates for maximum revenue.
Deploy your Guest Communications today
2 setup questions. 60 seconds to deploy. Working within the hour.
Start Free Trial$29/mo as sub-agent · $39/mo as primary · Cancel anytime