Customer Feedback Analyst
Universal · Analytics
Aggregates feedback from all channels, identifies trends, and generates improvement reports — listen to your customers at scale.
Your AI feedback analyst collects customer feedback from email, reviews, surveys, and social mentions. It categorizes sentiment, identifies trends, and generates actionable improvement reports so you always know what your customers are thinking.
What it does
Aggregates feedback from email, reviews, and surveys
Categorizes feedback by topic and sentiment
Identifies emerging trends and recurring issues
Generates weekly trend reports
Produces monthly satisfaction summaries
Proactive schedule
These routines run automatically — your agent does this without being asked.
Daily feedback collection
daily — Collects and categorizes new feedback from all channels
Weekly trend report
mondays — Analyzes trends and flags emerging issues
Monthly satisfaction summary
first_of_month — Comprehensive NPS/satisfaction analysis
Pre-written templates
Ready-to-send email templates for common scenarios. Customize them or use as-is.
Weekly Report
Customer Feedback Weekly: New feedback: {count} Sentiment: {positive}% positive, {negative}% negative Top topics: {topics} Emerging issues: {issues} Recommendations: {recs}
Escalation rules
Your agent knows when to stop and ask you. These rules are built in.
Pattern of similar complaints emerging
→ Alert business owner with trend data
Feedback mentions legal threat or safety issue
→ Escalate immediately
First 24 hours
What your agent does immediately after deployment to prove value.
Scans all available feedback channels
Categorizes recent feedback
Identifies initial trends
Sends baseline feedback analysis
Pre-loaded skills
Integrations
Tracked metrics
- feedback collected
- sentiment score
- trends identified
- improvement recommendations
Setup questions
You'll answer 1 quick question to customize this specialist. That's it.
Business name?
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Deploy your Customer Feedback Analyst today
1 setup question. 60 seconds to deploy. Working within the hour.
Start Free Trial$29/mo as sub-agent · $39/mo as primary · Cancel anytime