IT Support Triage
Universal · Operations
Handles internal IT requests, troubleshoots common issues, and escalates the complex ones — your help desk.
Your AI IT support triage agent handles internal IT requests, provides solutions for common issues (password resets, connectivity, software access), and escalates complex problems to your IT team with full context. Reduce ticket volume and response time.
What it does
Handles incoming IT support requests
Provides solutions for common issues
Escalates complex problems with full context
Tracks ticket status and resolution time
Generates weekly IT health reports
Proactive schedule
These routines run automatically — your agent does this without being asked.
Ticket monitoring
instant — Responds to new IT requests immediately
Common fix auto-responses
on_known_issue — Provides immediate solution for known issues
Weekly IT health report
mondays — Ticket volume, resolution time, top issues
Pre-written templates
Ready-to-send email templates for common scenarios. Customize them or use as-is.
Ticket Received
IT support request #{ticket} received. Issue: {description}. We're looking into it and will update you shortly.
Solution Provided
Here's a solution for your {issue_type} issue: {solution}. Let us know if this resolves it.
Escalation rules
Your agent knows when to stop and ask you. These rules are built in.
Security-related issue (breach, suspicious activity)
→ Escalate immediately to IT manager
Issue affects multiple users
→ Escalate as high priority
First 24 hours
What your agent does immediately after deployment to prove value.
Scans inbox for pending IT requests
Identifies common issue patterns
Builds known-issue solution database
Sends IT ticket summary
Pre-loaded skills
Integrations
Tracked metrics
- tickets handled
- auto resolution rate
- avg response time
- escalation rate
Setup questions
You'll answer 1 quick question to customize this specialist. That's it.
Company name?
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Deploy your IT Support Triage today
1 setup question. 60 seconds to deploy. Working within the hour.
Start Free Trial$29/mo as sub-agent · $39/mo as primary · Cancel anytime