Terms of Service

These Terms of Service govern your access to and use of the website and services provided by ModelMerge LLC (“ModelMerge,” “we,” or “us”). By using our site or engaging our services, you agree to these terms.

1. The services

ModelMerge builds and operates websites and related software for its clients, and offers ongoing improvement of those sites through human operators and automated tooling. The specific scope of any engagement — deliverables, timeline, fees, and included monthly credits — is defined in the proposal or order you accept when you start a project.

2. Fees and billing

Build fees are billed as set out in your proposal. Retainers and credit allotments are billed monthly in advance. Monthly credits are use-it-or-lose-it and expire at the end of each billing period. We will not exceed your budget cap without your approval; the engine pauses before crossing it. Pass-through costs, such as ad spend, are billed at cost and disclosed before they are incurred.

3. Approvals and ownership

Changes to a live public surface require your approval according to the autonomy settings you choose for each area. On payment of the agreed fees, you own the source code and content we produce for you. We retain the right to reuse general techniques, know-how, and non-client-specific components.

4. Your responsibilities

You are responsible for the accuracy of the content and materials you provide, for holding the rights to use them, and for the lawfulness of your business. You agree not to use our services to publish unlawful, infringing, or misleading content.

5. Warranties and liability

We provide our services with reasonable care and skill. Beyond that, the services are provided “as is” without further warranties. To the fullest extent permitted by law, our total liability arising out of or related to the services is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect or consequential losses.

6. Termination

Either party may end an ongoing engagement with notice as described in your proposal. On termination, you keep the work you have paid for. Fees already billed for the current period are non-refundable, except as required by law.

7. Changes to these terms

We may update these terms from time to time. If we make a material change, we will update the date above and, where appropriate, notify you directly. Continued use of the services after a change means you accept the updated terms.

8. Contact

Questions about these terms? Email us at hello@modelmerge.ai.